shipping information

 

Contents

 

Shipping within Continental U.S. and APO / FPO / Military*

 

USPS Standard Shipping - $7.95

Eastern Half of Contiguous United States (5 to 8 business days)
Western Half of Contiguous United States (10 to 14 business days)
Standard shipping orders are processed in our warehouse facilities within 2 business days. These orders are delivered by the United States Postal Service. Standard can be used for any destination including PO/APO/FPO addresses.

Military (APO/FPO) customers must use Standard Shipping. No other options are available at this time.

USPS Priority Mail - $13.95

Deliverable within the continental United States (2 to 3 business days)
Priority Mail orders are processed in our warehouse facilities within 2 business days. These orders are delivered by the United States Postal Service.

UPS 2-Day - $13.95

Place your order before 2:45 p.m. Eastern Standard Time, Monday-Friday, we will process your order and arrange for UPS to pick it up that same day. UPS will then deliver your order within 2 business days after pick up. If you place your order after the 2:45 p.m. deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.

Exceptions: UPS does not pick up or delivery on U.S. holidays and your order may be delayed due to a holiday. UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Priority Mail for PO Boxes.

UPS Overnight - $21.95

Provided you place your order before 2:45 p.m. Eastern Standard Time on a business day, we will process your order and arrange for UPS to pick it up that same day. UPS will then deliver your order within 1 business day after pick up. If you place your order after the 2:45 p.m. deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.

Exceptions: UPS does not pick up or delivery on U.S. holidays and your order may be delayed due to a holiday. UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Priority Mail for PO Boxes.

Shipping to Alaska and Hawaii

USPS Standard shipping to Alaska & Hawaii is available for $7.95 (10 to 14 business days)
USPS Priority to Alaska and Hawaii is available for $21.95 (2 to 3 business days)
UPS 2-day to Alaska and Hawaii is available for $21.95
UPS Overnight to Alaska and Hawaii is available for $29.95

Shipping to U.S. Territories

USPS Standard shipping to Puerto Rico, Guam and the US Virgin Islands is available for $7.95 (14 day average)
USPS Priority Mail is available for $13.95 (2 to 3 business days average)

International Shipping - Canada

Your order must go through customs, so expect additional delays at your port of entry. You are responsible for any duties or taxes due in your region at time of delivery. Government taxes/duties are not included in international shipping charges. Some international rates vary by country.

USPS Priority Mail International to Canada is available for $9.95 (USD) (7 to 14 business days)
USPS Express Mail to Canada is available for $34.95 (USD) (4 to 7 business days)
UPS Express to Canada is available for $32.95 (USD) (1 to 3 business days)

State Tax / International Customs Charges

Residents of North Carolina will be charged sales tax based on the state’s current rate. We are not responsible for any international tax or custom charges that may be applied upon delivery if you reside in an area outside of the United States.

Email Confirmations

Customers receive an order confirmation and a shipment confirmation email with each order. Shipment confirmation emails include UPS tracking numbers for those orders shipped via UPS.

Questions - Customer Service Contact

If you have any questions or concerns about our shipping methods or policies please feel free to contact one of our experienced customer service agents at 1-800-456-5683, email us at customerservice@natural-contours.com.

Backordered Items

Backordered items always ship via USPS Bulk Mail after the item arrives in our warehouse. Backorder dates are estimates and may change. Customers receive an email notification when a backordered item arrives in our warehouse.

Returns

We want our customers to be 100% satisfied with everything they purchase from Natural Contours and our web site Natural-Contours.com. Customers may return any merchandise for an exchange or refund within 90 days of their purchase. Shipping and handling fees are not refundable. After 90 days, defective merchandise will be exchanged for a credit. If an exact replacement is not available, an appropriate substitute may be selected. Please mail returns to:

Natural Contours
Department R
302 Meadowlands Drive
Hillsborough, NC 27278